Author Bio
HNN columnist

Carl Winston is the founding director of the L. Robert Payne School of Hospitality & Tourism Management at San Diego State University. Launched in 2001, the School has earned a global reputation for its innovations, rigor, relevance and near perfect placement rate for graduates. He has over 35 years of experience in a variety of senior executive level hospitality and tourism industry positions in academia and the “real world.” Contact him at