What groups want from hotels for meetings
What groups want from hotels for meetings
24 JUNE 2019 7:40 AM

What should hotels be offering to meetings groups? Here, experts from in and around the hospitality industry give their opinions.

“Groups want the right technology. They want more-than-adequate bandwidth. They want guest rooms with USB connections that are easily accessible. It is also important to work with hotels that have built-in AV. In their meetings, groups and meeting planners are looking for comfortable seating, and they also want creative seating options—not just traditional classroom style.”
-- Steve Goodman, founder and managing partner, MeetingAdvice

“A hotel can help groups by making its events as easy as possible to plan. That said, they also want an elevated culinary experience, with interactive events such as cooking lessons or food action stations and time with the chef. They just don’t want meetings to feel static.”
-- Robert Hannigan, GM, Kimpton Tryon Park

“We see that groups want flexibility and want to be able to change their minds. They may want, for example, the breakfasts served at booking, but that may change as they get closer to their event. Hotels need to have a partnership with groups and offer these flexible contracts, but they also must protect themselves at the same time.”
-- Allison Handy, SVP of sales and marketing, Prism Hotels & Resorts

“Meeting attendees want to be able to interact with each other and socialize and have team-building experiences. Really good and unique F&B can really help give them the chance to do this. They want F&B that has health and wellness options, as well as some comfort foods. It’s also good to have sustainable and local foods served.”
-- Mary Desrosiers, director of sales and marketing, Hotel Viking

“Groups like customization. They want to be able to add options, like walking tours and other special services. They want choices of breakout rooms and the ability to adapt meeting rooms to their needs. They also need sales to work with hotel sales professionals who understand the needs and purpose of their meeting and can help them achieve those goals.”
-- Chris Green, principal and chief commercial officer, Chesapeake Hospitality

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