This month’s roundup of news from the technology sector includes how millennials interact with tech; a new approach to room keys; and more.
Hotel News Now’s Tech Impact Report each month features a news roundup from the hotel technology sector. Subscribe to the free monthly report here.
Tech is rewriting the rules for room keys
Hotel room keys have been standardized as pretty uniform plastic cards for years, but incorporating RFID technology has allowed some hoteliers to come up with new and novel keys that improve guest experience and streamline operations, according to HNN contributor Alicia Hoisington.
One example is The Ranch at Laguna Beach, Hoisington writes, which uses wood and bamboo chips to unlock doors.
Kalahari Resorts and Conventions gives guests wristbands to open their rooms.
“Our associates and guests really appreciate the elevated experience. There is not any frustration on both ends,” said Karolyn Doro, rooms division director at Kalahari.
A look at millennial travel tech use
A Q&A published by Forbes with Cadence CEO Wendy Burk takes a look at how millennials interact with technology in terms of travel, particularly how social media sparks a desire to travel in a way unseen in the past.
“No one is going to be surprised to hear me mention Instagram right off the bat, but this technology has made wanderlust contagious,” she said. “Based on a quick search, there are currently 300,000,000 posts tagged with the world ‘travel,’ which averages out to 100,000 posts every day for the last eight years.”
How cruise lines are incorporating tech into travel
How hoteliers can better use technology to improve guest experience is a common talking point in the industry, and The New York Times takes a look at how the cruise line industry answers that question, how those companies use tech to address complaints and improve guest interactions.
“Many ships now offer a mobile app to help guests pay for purchases, learn about daily activities, make special requests and communicate with other members of their travel party. (Cruise companies) are beginning to pair them with wearable devices that can better track the passenger’s exact location on the ship and offer additional conveniences,” the newspaper reports.
Compiled by Sean McCracken.