Author Bio
DOUG KENNEDY
HNN columnist

Doug Kennedy is president of the Kennedy Training Network, Inc. a leading provider of hotel sales, guest service, reservations and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry. Kennedy has been a fixture on the industry’s conference circuit for hotel companies, brands and associations for more than two decades. Since 1996, Kennedy’s monthly training articles have been published worldwide, making him one of the most widely read hospitality industry authorities. Visit KTN at www.kennedytrainingnetwork.com  or email him directly doug@kennedytrainingnetwork.com. He is the author of “So You REALLY Like Working With People?  - Five Principles for Hospitality Excellence.”