07 DECEMBER 2018 7:00 AM

Prioritizing security and end-user experience will pay dividends when it comes to technology in hotels.

Value data security
“Protect your data and the privacy of your customers, associates and vendors. Data is a valuable asset for your business, and you want people to be willing to share and entrust their data with you. Keep software up to date. Updates typically address known security concerns helping to protect your systems and data. Back up your data and keep multiple generations of backups. Backups provide a means of recovery if you systems are compromised. Minimize access to only those who need access. This improves security and reduces the risk of accidental loss of data.”
--John Bell
Founder, Ajontech

Use unique credentials
“Many hoteliers allow staff to use shared credentials for all employees, even to log in to such sensitive systems as the PMS. This could result in unauthorized key provisioning, modification of guest data, violation of guest privacy or other undesirable outcomes. Instead, require all employees to use their own credentials for all systems and ensure that those credentials are different for each system.”
--Ted Harrington
Executive Partner, Independent Security Evaluators

Focus on fast websites
“Google increasingly pays attention to speed in its ranking algorithms. Slow sites simply won’t rank. And guests say the same thing, with bounce rates climbing as page load times increase. We’ve reached a world where instant gratification isn’t fast enough. Look at investing in a proper CDN and getting your tech team to improve your website’s code to lower load times and improve the guest experience.”
--Tim Peter
Founder and President, Tim Peter & Associates

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