Radisson Rewards members exposed to breach
 
Radisson Rewards members exposed to breach
02 NOVEMBER 2018 9:30 AM

Radisson Rewards announced it has identified a security breach on 1 October affecting a small percentage of its members. Those with exposed information would have received an email between 30-31 October. The incident did not compromise credit card information or passwords.

On October 1, 2018, Radisson Rewards identified a data security incident impacting a small percentage of our Radisson Rewards members. This data security incident did not compromise any credit card or password information.Our ongoing investigation has determined that the information accessed was restricted to member name, address (including country of residence), email address, and in some cases, company name, phone number, Radisson Rewards member number and any frequent flyer numbers on file.

Upon identifying this issue Radisson Rewards immediately revoked access to the unauthorized person(s). All impacted member accounts have been secured and flagged to monitor for any potential unauthorized behavior. While the ongoing risk to your Radisson Rewards account is low, please monitor your account for any suspicious activity. You should also be aware that third parties may claim to be Radisson Rewards and attempt to gather personal information by deception (known as “phishing”), including through the use of links to fake websites. Radisson Rewards will not ask for your password or user information to be provided in an e-mail.

Radisson Rewards takes this incident very seriously and is conducting an ongoing extensive investigation into the incident to help prevent data privacy incidents from happening again in the future.

WHAT YOU SHOULD KNOW

HOW DO I KNOW IF MY RADISSON REWARDS ACCOUNT WAS EXPOSED?
You would have received an e-mail notification from Radisson Rewards between October 30 and October 31, 2018.

HAS MY CREDIT CARD BEEN EXPOSED?
No.

HAS MY PASSWORD BEEN EXPOSED?
No.

WHAT PERSONAL INFORMATION WAS EXPOSED?
Member names, company names, e-mail addresses, addresses (including country of residence), phone numbers, Radisson Rewards member number and any frequent flyer numbers a Radisson Rewards member may have had on file.

WAS MY RADISSON REWARDS TRAVEL HISTORY EXPOSED?
No. Previous hotel stays or future reservations were not exposed.

WHAT IS RADISSON REWARDS DOING TO PROTECT MY ACCOUNT?
All impacted accounts have been identified and secured. They are also being closely monitored for potential unauthorized transactions.

WHAT SHOULD I DO TO PROTECT MY ACCOUNT?
Radisson Rewards has already taken action to secure the Radisson Rewards accounts that were impacted by the data security incident. These accounts are being closely monitored for any unauthorized transactions. While the ongoing risk to your Radisson Rewards account is low, please monitor your account for any suspicious activity. You should also be aware that third parties may claim to be Radisson Rewards and attempt to gather personal information by deception (known as “phishing”), including through the use of links to fake websites. Radisson Rewards will not ask for your password or user information to be provided in an e-mail.

IF I AM NOT A RADISSON REWARDS MEMBER AND STAYED AT ONE OF YOUR HOTELS, IS MY PERSONAL INFORMATION SAFE?
Yes. The information accessed was restricted to a small percentage of our Radisson Rewards members.

IF I AM A RADISSON REWARDS FOR BUSINESS MEMBER, HOW DO I KNOW IF MY ACCOUNT WAS EXPOSED?
You would have received an e-mail notification from Radisson Rewards between October 30 and October 31, 2018.

IF I AM A RADISSON REWARDS FOR BUSINESS MEMBER, DO I NEED TO TELL MY CLIENTS?
If your clients are impacted Radisson Rewards members, they would have received an e-mail notification from Radisson Rewards between October 30 and 31, 2018. No association between a Radisson Rewards for Business member and a Radisson Rewards member was exposed.

IF I AM A RADISSON REWARDS FOR BUSINESS MEMBER, WAS MY CLIENT LIST EXPOSED?
No. No association between a Radisson Rewards for Business member and a Radisson Rewards member was exposed.

WHO SHOULD I CONTACT IF I HAVE QUESTIONS ABOUT MY ACCOUNT?

U.S. and Canada: +1 (888) 288 8889

Caribbean, Mexico, Central & South America: +1 (402) 501 5623

Europe, Middle East & Africa: +353 1 513 8383

Asia Pacific: +61 2 9320 4477

China: 400 1203 254

India: 1800 1080 321

Japan: 0120958514

The above is a news release written by a third party. While HNN’s editorial mission is to produce unique content, it occasionally publishes timely, newsworthy news releases to complement in-house reporting efforts. All news releases are clearly marked as such. For questions and clarification, please contact Editor-in-Chief Stephanie Ricca at sricca@hotelnewsnow.com

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