Hotel companies that maintain a presence in Florida and portions of the Caribbean hit by Hurricane Irma shared early insights into what they’re seeing in the wake of the storm.
Editor’s note: This story will be continually updated as new information and statements are made available.
Updated 10:30 a.m. Eastern Daylight Time, 13 September 2017 with response and statements from Extended Stay America, Marriott International, Meliá Hotels International, RLJ Lodging Trust, Chesapeake Lodging Trust, Playa Hotels & Resorts and American Hotel Income Properties REIT.
Updated 4:00 p.m. Eastern Daylight Time, 13 September 2017 with response and statements from attendees at the South American Hotel & Tourism Investment Conference in Buenos Aires, Argentina.
Updated 3:00 p.m. Eastern Daylight Time, 14 September 2017 with statements from Ashford Hospitality Prime and Ashford Hospitality Trust.
Updated 11:00 a.m. Eastern Daylight Time, 15 September 2017 with statements from MDM Hotel Group and Apple Hospitality REIT.
Updated 2:15 p.m. Eastern Daylight Time, 15 September 2017 with a statement from Host Hotels & Resorts:
REPORT FROM THE U.S.—Hoteliers and residents of Florida and various locations in the Caribbean hit by the devastating winds, rain and storm surges of Hurricane Irma are still taking stock of the damage and issues the storm has left behind.
Wendy Kallergis, president and CEO of the Greater Miami and The Beaches Hotel Association, noted there is still major work to be done, but hoteliers in Florida are at least glad to see the storm has passed.
“What’s good is it’s getting better,” she said. “Some of our hotels are operating, are opening in different parts of Miami-Dade County. They of course have to assess the damages.”
She said the impacts of the storm seem to vary from property to property and incremental improvements seem to be being made in terms of general services, as many areas are still without basics like electricity.
“As bad as some of our areas look with the flooding and everything, some of the hotels have minimal damage … (and) some of our hotels have already opened, which is great,” she said. “The city of Miami Beach this morning gave access back to all of the businesses to come back to the beach, which was good because they had to evacuate.”
She noted the experience with past storms helped preparation for a hurricane like Irma.
“I can tell you everything seems very organized,” she said. “And I think also, you learn from other hurricanes. We’ve had Andrew, and we’ve had Katrina and Wilma and all these hurricanes … the preparation, the pre-prep felt like it was much more organized than ever. Once you go through it in different times, you get better at it, and it seems very organized from the sense that we’ve already got hotels that are open on Miami Beach no; we’ve got hotels downtown … and also in other parts of Miami-Dade County.”
Larger hotels, like the Hyatt Regency and the InterContinental Miami, are open downtown, Kallergis said.
Below, Hotel News Now has compiled statements and reactions from hotel companies related to the storm.
Host Hotels & Resorts
In a company news release, Host Hotels & Resorts states that while there has been some storm-related damage to its properties in the path of Hurricane Irma, no employees or guests were hurt. Seven of the company’s 10 Florida properties were closed prior to the storm in compliance with mandatory evacuation orders; and the Ritz-Carlton Naples Golf Resort closed due to a power outage after the storm had passed through, the release states.
“The Orlando World Center Marriott and Tampa Airport Marriott remained open before and after the storm and are operating at full capacity,” the release states. Host “quickly mobilized its emergency contractors to Orlando prior to the hurricane, and has added specialty contractors, staff and equipment since, to begin restoration at all of the affected properties. As of (15 September), the Company company expects to have all but two properties—the Ritz-Carlton Naples Beach Resort and Miami Biscayne Bay Marriott—open by or before (18 September). These additional two properties are anticipated to open by “(24 September).”
“Our thoughts and prayers go out to those affected by both Hurricane Harvey and Irma,” James F. Risoleo, Host’s president and CEO, said in the release. “We continue to closely monitor the recovery process from both storms and the impact on our business. While it is too early to have a clear picture of the complete situation from Irma, we are already working to restore impacted areas from Harvey. For Irma, we should have more information to report over the next several weeks and will discuss on our third-quarter earnings call.”
To support disaster relief efforts, the CompanyHost is making contributions to the American Red Cross.
MDM Hotel Group
All of MDM Hotel Group’s five hotels in Florida remained open and operational during the storm and are in good shape, said Paul Pebley, corporate director of sales and marketing. Three of those are in downtown Miami, where many other hotels closed during the storm, he said. None of the buildings sustained much physical damage, he said, but there was a large amount of landscaping devastation from the flooding caused by the storm surge.
Hundreds of staff members volunteered to stay and serve the guests who were unable to evacuate, Pebley said. The hotels housed the staff volunteers and their families, and provided them with meals in the associate cafeteria.
About 20% of the hotels’ guests were from out of town and unable to make arrangements to leave, he said, but the majority were local residents who didn’t feel safe in their homes and needed a place to stay. The hotels set up children’s play areas and took in pets, which normally are not allowed by company policy, he said.
The usual cancellation fee was waived for guests who had made reservations but did not arrive due to the storm.
Now that the storm has ended, Pebley said, there has been a large influx of business from emergency crews, insurance adjusters and others helping with the cleanup.
“Occupancy has grown significantly with the amount of emergency crews coming in,” he said. “We still have many guests during the storm who haven’t left. We had some local guests checking in yesterday and today who have not had power, in some cases, for five days.”
Apple Hospitality REIT
Some of Apple Hospitality REIT’s hotel properties in the path of Hurricane Irma have indicated “some minor wind and water-related damage” during initial property inspections, the company said in a news release. “However, at this time the overall damage and impact does not appear to be material.”
Three of the company’s hotels were closed briefly due to mandatory evacuation orders or power outages, but now all of its hotels are open and operational, according to the release.
“The communities and individuals affected by Hurricane Irma are in our thoughts and prayers,” Justin Knight, president and CEO of Apple Hospitality REIT, said in the release. “The operating teams at our hotels have been incredible in their response to this severe and wide-reaching storm. They have been steadfastly working to ensure the safety and well-being of every guest and associate at our hotels, despite changing conditions within their communities. We will continue to support Hilton, Marriott and the operators at our hotels as the situation evolves and the recovery from Hurricane Irma moves forward.”
The release also stated that the company “remains focused on the welfare of guests and associates at its hotels and will continue to assess the overall impact of the storm as the situation evolves at each of its hotels.”
Ashford Hospitality Prime
At least two of Ashford Hospitality Prime’s hotels in the path of Hurricane Irma were damaged by the storm, the company stated in a news release.
The Ritz-Carlton St. Thomas in the U.S. Virgin Islands “received some physical damage,” but remains open and operational, with “approximately 80 guest rooms available for those taking part in the recovery effort” as of 13 September, the release states.
Also, the Pier House Resort & Spa in Key West, Florida, sustained physical damage, but has resumed limited operations and is accepting reservations, the release states.
The company is working to fully assess the damage to both properties, as well as the full impact of the hurricane on all of its properties, in advance of determining a renovation plan.
“Our thoughts and prayers go out to the people and communities impacted by Hurricane Irma,” Richard Stockton, Ashford Prime’s president and CEO, said in the release. “All of our guests and property employees are safe and, while these properties are not expected to be at full operations for some time, we remain steadfast in assisting in the recovery effort. I am very proud of our team and our property managers for how they have handled this difficult time, and we will continue to work with our insurers on remediation efforts. We currently do not expect our uncovered losses from this natural disaster to exceed $5 million, and we also do not expect our covered losses to exceed our coverage cap.”
Ashford Hospitality Trust
After preliminary inspections, Ashford Hospitality Trust has announced in a news release that none of its properties in the path of Hurricane Irma has sustained any significant damage, though a few have sustained minor damage.
“Our hearts go out to the families and communities that have been impacted by Hurricane Irma, and we remain supportive in the recovery effort,” Douglas Kessler, Ashford Trust’s president and CEO, said in the release. “We believe our proactive asset management and the efforts of our hotel property managers enabled us to keep all hotels operational, mitigate damage, and position affected hotels for remediation work.”
Extended Stay America
Tom Buoy, EVP of marketing and revenue management at Extended Stay America, said the company evacuated six properties that were “in the direct path of Irma,” but those hotels have now reopened.
Buoy said guests are able to bring their pets with them into ESA hotels and added they have taken advantage of laundry services at the properties.
“Our focus has been to help people get their lives back on track and into their homes as soon as possible,” he said. “We are currently hosting displaced residents as well as the relief workers who are helping with the cleanup and recovery efforts to rebuild much of what Irma has left behind. We’re seeing the spirit of community really come to life in our hotels. Guests and associates have been helping each other with whatever means possible.”
As was the case following Hurricane Harvey in Houston, some ESA employees have been displaced from their homes due to the damage caused by Hurricane Irma, so they have been housed at the hotels, Buoy said.
“They continue to work to make sure our guests are comfortable and safe, all the while their own homes have been ravaged by the storm,” he said. “We’re very proud of the way our associates have responded in the wake of Irma.”
Extended Stay America also is providing rooms for rescue workers from Pet Finder Foundation, which rescues “unclaimed, abandoned pets and finds foster and adoptive homes for them,” Buoy said.
Marriott International reported that its U.S.-based hotels in Florida fared well considering the magnitude of the storm, and there are no reports of severe structural damage that would lead to extended closures. At one point during the storm, more than 100 Marriott-managed or -franchised hotels were closed in the state, but a few properties in the path of the storm stayed open as shelters and served as bases for first responders. The company also encouraged its hotels to relax their pet policies.
Many Marriott properties have since reopened and are fully operational, the company reports, and it anticipates all full-service managed hotels in the state to reopen by 18 September. The company stated, however, that it might not be possible for travelers to arrive until cleanup is complete and the local governments allow access.
Marriott also released this formal statement:
“We continue to monitor the impact of Hurricane Irma on hotels in the impacted areas. As always, the safety and security of our guests and associates is a top priority. Our hotel management teams are evaluating the status of the hotels and working closely with local authorities as needed. We express our appreciation for the efforts of local police, emergency responders and other officials in supporting the community.
“To date there have been no reports of storm-related injuries to employees or guests at our hotels. While most of our hotels are open, some hotels in the affected areas have sustained damage. Efforts are underway to fully restore operations but some hotels may have temporary interruption or limited availability of guest services.
“While many of the hotels impacted by the storm are waiving cancellation fees for confirmed reservations, for the most up-to-date information, please visit the hotel’s website.
“For information regarding reservations, please call (800) 228-9290. Those in countries outside of the United States seeking information about the impact of the storm should call the Marriott International toll-free number in their country.”
Meliá Hotels International
Meliá Hotels International said in a statement that all of its hotels in Puerto Rico, Dominican Republic, Bahamas, Orlando and Miami are open and operational.
“In Cuba, the most important effects have occurred in the northern coast, mainly in Los Cayos. Customers from these areas who did not return to their countries of origin prior to the hurricane were promptly transferred to hotels in safer tourist centers and cities such as Camagüey, Varadero, Havana, Trinidad and Cienfuegos, with an impeccable implementation of evacuation protocols,” the company stated.
“The hotels of Havana, Holguin, Santiago de Cuba and Cayo Largo are fully operational. As for the situation in Varadero, our hotels have suffered minor damages and most of them are already operating normally, whilst the rest will re-establish their services in the next 24 to 48 hours. Most of the recovery work can be completed in a short time, and in cases where major improvements are needed, they are expected to be finalized prior to the start of the peak season.
“Regarding the situation at Los Cayos, it is too soon to make evaluations until we have a proper inventory, but the company intends to begin operations in Cayo Coco, Cayo Guillermo and Cayo Santa María as soon as possible, with hotels less affected.
“From Meliá Hotels International we want to emphasize the professionalism and commitment of our collaborators in all these destinations, and the excellent coordination exercised by the authorities, to guarantee at all times the information, security, and maximum possible comfort of our clients and employees.”
RLJ Lodging Trust
A number of RLJ Lodging Trust’s 20 hotels in Florida, which had been temporarily closed in compliance with mandatory evacuation orders, are reopening as the evacuation orders are lifted, the company said in a news release.
“Based on preliminary information, no material property damage has been reported,” the statement said. The company went on to state that it is working with insurance providers to assess the overall impact from both Hurricane Irma and Hurricane Harvey, which hit Houston, where the company has 11 hotels that “remain operational.” The assessment is expected to take several weeks.
“Our thoughts and prayers go out to the people impacted by these two devastating hurricanes,” Ross Bierkan, RLJ’s president and CEO, said in the release. “I could not be prouder of the professionalism and humanity of our team in taking care of our guests. In the true spirit of hospitality and service, our associates continue to serve even in the face of crisis.”
Chesapeake Lodging Trust
The Royal Palm South Beach Miami hotel, owned by Chesapeake Lodging Trust, has reopened after closing in preparation for Hurricane Irma, the company said in a news release.
“I can’t thank enough our asset management and onsite management teams for the incredible preparation work completed at the hotel,” James L. Francis, president and CEO of the Chesapeake Lodging Trust, said in the release. “Without question, all the detailed efforts contributed to our ability to quickly reopen the hotel and serve those in the community displaced from their homes and out-of-town guests alike. … While it will take several weeks to fully assess the hotel, at this point, the physical damage we see is limited to only a few cosmetic issues. Our business interruption claim is expected to take several months to complete as we determine the impact of what this historic storm has on our hotel and the Miami Beach market.”
Playa Hotels & Resorts
In a company news release, Playa Hotels & Resorts reported its hotel properties in Mexico and Jamaica “were not impacted by the storm’s path,” and its resorts in the Dominican Republic “sustained minimal impact and no significant damage or injuries were reported.” All three properties are open and fully operational, according to the company.
“While we are very pleased to have not experienced any significant damage or disruption to operations, we are extremely happy that all of our guests were taken care of throughout the extreme weather and they and all Playa associates are well,” Playa CEO Bruce Wardinski said in the release.
American Hotel Income Properties REIT
Of its 14 owned properties in Florida and southern Georgia, all but one (in Kingsland, Georgia) remain open and are “operating at capacity,” American Hotel Income Properties REIT said in a company news release.
After a preliminary review, the company stated that the damage to its properties was found to be minimal.
“In advance of the storm, all hotel teams completed their emergency preparedness checklists and have since reported minimal water damage, though several have experienced intermittent loss of power. All hotels are continuing to follow the instructions of local authorities as directed by the governors of both Florida and Georgia,” the statement said.
“Conditions in the impacted area remain fluid, so while the hotels are operating at capacity right now, bookings for the next few days may fluctuate depending on the needs of first responders, utility crews, local communities and travelers. Room cancellation fees are being waived and pets are being accepted at no additional charge at all AHIP owned hotels in the area.”
Hilton, which has more than 250 hotels, resorts and offices in the Caribbean and south Florida, issued a statement about the storm’s impact and the company’s response:
“The safety and security of our guests and team members remains Hilton’s top priority. We … are closely monitoring storm warnings and weather reports associated with both Hurricane Irma and Hurricane Jose. We are pleased to report that our properties in the Caribbean have emerged from Hurricane Irma with no significant damage, are now open and returning to normal operations. At this time, we have no reports of guests or team members adversely affected by the storm.
“Our attention and concern is currently focused on our guests and team members in Florida. All properties had implemented their hurricane preparedness plan and emergency procedures, and continue to stay in close contact with local authorities and tourism officials. A number of our Florida hotels are in mandatory evacuation areas, so we thank all those affected for their flexibility during very challenging circumstances.
“We recognize, too, that many of our guests may experience difficulties while traveling to, from or through locations affected by Hurricane Irma and Hurricane Jose. Hotels in affected areas of the Caribbean and Florida are waiving cancellation penalties for stays (including Advance Purchase) for specific dates. We encourage guests to contact 1-800-HILTONS for the most recent information on cancellation policies across our portfolio.”
Choice Hotels International
With approximately 275 hotels in Florida and the Caribbean regions affected by Hurricane Irma, Choice Hotels International announced in a statement that “the majority are operating.” According to the company statement, the same applies to its more than 130 hotels in the region affected by Hurricane Harvey.
In a company news release, Choice stated “the company is committed to supporting guests, hotel owners and employees through both short- and long-term recovery.”
As part of that relief effort, Choice has “donated up to 1,250 free hotel nights to the American Red Cross and Boys & Girls Clubs of America to assist first responders, volunteers and families displaced” by the storms, the company said in a news release.
“Our thoughts go out to all those affected by these devastating natural disasters. The hospitality industry is doing its part to monitor these storms, as well as support recovery efforts,” Pat Pacious, president and CEO of Choice Hotels, said in the release. “We’ve been partnering with the American Red Cross and Boys & Girls Clubs of America for years and have seen the positive impact that they have on communities to provide critical, hands-on support to the disaster victims. We are also grateful to the many individual Choice Hotels properties across the country who are leading their own fundraising and relief initiatives, as well as the donations from our Choice Privileges loyalty members.”
Choice is also giving its Choice Privileges loyalty program members the option to donate their points to the American Red Cross, and more than $250,000 has been raised by loyalty members who converted points to cash donations, the company announced.
“Further, Choice Hotels and its vendor partners are donating blankets and basic necessities for victims, such as toothpaste, shampoo, deodorant and shaving kits,” the company release said. “The toiletries were assembled into ‘comfort kits’ by employees at the company’s Rockville, Md., headquarters, and will be shipped to affected areas along with 1,000 blankets for immediate distribution.”
InterContinental Hotel Group, as of Monday, had “more than 160 hotels in storm-impacted areas which are close to arrival, given factors including extreme weather impacts, maximum occupant capacity or mandatory evacuation orders,” according to a statement issued by the company.
“The safety of guests and employees at IHG-branded hotels is our top priority. We have activated our hurricane protocols over the past week and have a team of people hard at work in the field and various locations who have been actively reaching out to hotels across the Caribbean and southeastern U.S. to assess their needs and provide help,” the statement said.
“As we become aware of any potential safety issues presented by storm developments, we’re communicating with the hotels appropriately, and remaining in close contact around the clock to provide assistance and resources. We have also activated the IHG Disaster Relief Colleague Assistance Fund to help employees in need.
“As Hurricane Irma progresses, IHG hotels along the projected storm path may close or may reach capacity. We are working diligently to safely accommodate guests who have reservations at impacted hotels, and to best assist those seeking new reservations. Guests can call 1-877-424-2449 to discuss an upcoming reservation, or visit www.ihg.com or the IHG app to make a new reservation.
“IHG hotels in impacted areas where a state of emergency has been declared are required to waive hotel room cancellation fees during the impacted timeframe. We are continuing to monitor the path of Hurricane Irma and will adjust IHG’s cancellation fee policy as appropriate. Additionally, all IHG-branded hotels in areas impacted by Hurricane Irma or in surrounding states are required to accept pets free of charge.”
Wyndham Hotel Group
With more than 500 hotels across Florida and the Caribbean regions affected by Hurricane Irma, Wyndham Hotel Group said in a statement that “the great majority” of its properties “are currently operating and accommodating guests, including local residents and relief crews.”
“Our thoughts are with all those across the Caribbean and Florida who have already felt Hurricane Irma’s devastating effects, as well as with those preparing for and dealing with its arrival as a tropical storm in the southeastern United States,” the company stated. “Our teams are working diligently to assess and understand the impact on all fronts …. We have relaxed cancellation policies and will continue to keep a close watch on Irma’s path and its aftermath, as our main focus remains on the safety of our guests, associates and hotel owners. We encourage anyone with questions about existing reservations or those who need additional assistance to contact our customer care team at (800) 407-9832.”
LaSalle Hotel Properties
LaSalle Hotel Properties’ two hotels in Key West, Florida—The Southernmost Beach Resort and the Marker Resort Key West—both were closed on 6 September in compliance with evacuation orders for the island, according to the company.
“Our thoughts are with everyone impacted by Hurricane Irma and its devastating force,” Michael D. Barnello, LaSalle’s president and CEO, said in a company news release. “Given that our Key West resorts are closed and all guests and employees have evacuated, we are unable to provide any further updates at this time regarding the properties’ physical condition and corresponding financial impact.”
Condor Hospitality Trust
Real estate investment trust Condor Hospitality Trust said in a company news release that its three Florida hotels—the Home2 Suites Tallahassee, the Hampton Inn & Suites Lake Mary and the Courtyard Jacksonville—are “all operational and have not sustained any significant damage from Hurricane Irma.”
Condor’s COO Jeff Dougan stated in the release: “All of our Texas and Florida hotels are in good shape and operational following Hurricanes Harvey and Irma. Any physical damage is minor and we will pass along any material updates as we receive them.”
Naples Grande Beach Resort
In the south Florida city of Naples—which initially was predicted to be in the direct path of Hurricane Irma but dodged the worst of the storm, according to Naples Mayor Bill Barnett—the independent Naples Grande Beach Resort closed on 8 September when mandatory evacuation was ordered in preparation for landfall. The 474-room hotel, owned by Northwood Hospitality since 2013 and rebranded in 2015 from its previous iteration as the Waldorf Astoria Naples, remains closed until further notice, according to a statement issued by the resort.
“Due to Hurricane Irma impact on the resort and the destination, Naples Grande Beach Resort will remain closed to arrivals until further notice,” the statement reads. “Pre-existing reservations, through September 25, have been canceled and any deposit will be refunded in full. We will actively work with guests to rebook their stay once a reopen date is determined. As we diligently work to assess the damage to the hotel’s infrastructure, we will continue to communicate any and all relevant updates to future guests. If guests have any questions or concerns, in the meantime, they can contact info@NaplesGrande.com.”
Kimpton Hotels & Restaurants, which “operates several hotels and restaurants in the path of Hurricane Irma,” according to a company statement, has closed all of its Florida and Georgia properties in accordance with mandatory evacuation orders.
“Our top priority is the safety of our guests and employees,” the company said in its statement. “We are committed to providing a safe haven for those in need with special rates and flexible cancellation policies during this difficult time. Guests who are displaced can call 1-800-KIMPTON or visit www.kimptonhotels.com/irma for support on existing or upcoming reservations. Our thoughts are with everyone affected.”
Noble House Hotels & Resorts
Owner of multiple independent, luxury hotels in Florida and the Florida Keys, Noble House Hotels & Resorts said in a prepared statement that it is assessing the situation in the areas affected by the storm:
“Noble House Hotels & Resorts is closely monitoring Hurricane Irma and the resulting storm’s potential impact on our resorts located in Southern Florida including Little Palm Island Resort & Spa, Ocean Key Resort & Spa, LaPlaya Beach & Golf Resort, Banyan Cay Resort & Golf, and Sole on the Ocean. We have established hurricane safety plans and our resort teams are prepared to implement such plans, if needed. In addition, we are in close contact with local authorities and, as always, will take guidance and direction from them. We want to reiterate that the safety of our guests, employees and associates is our number one priority.”
Pebblebrook Hospitality Trust
Pebblebrook Hospitality Trust has two properties in Florida, but neither were in the path of the worst part of the storm, EVP and CFO Raymond Martz said. The Hotel Colonnade Coral Gables is up and running and serving guests, he said, while the LaPlaya Beach Resort & Club in Naples has intermittent power. Throughout the storm and evacuation, all guests and employees remained safe, he said.
“These are the times when the hotel industry shines,” he said. “It’s remarkable the tireless effort among so many of the hotels employees to ensure that guest are being protected and served in the midst of a Category 4 major hurricane. Not many other industries where employees would have this devotion and focus. Hats off to our teams at Davidson and Noble House.”
Hyatt Hotels Corporation officials issued a statement on the storm, noting their “deepest concerns are with our guests, colleagues and neighbors impacted by the effects of Hurricane Irma.”
The statement continues: “Hyatt hotels in Florida are working closely with local officials and continue to assist guests and assess property damage. At this time, while some Hyatt hotels are closed, many Hyatt hotels in Florida are open and operating—some with very limited operations. We are regularly receiving updates from Hyatt hotels that were along Irma’s path, and we encourage any travelers to contact Hyatt directly at 800-323-7249 with any questions regarding their future stays in affected areas.
“We are still assessing the impact on our colleagues and will work to provide them with assistance and support as needed.”
Belmond officials issued a statement noting they “deeply saddened to learn that several lives have been lost. Our thoughts and best wishes go out to all affected by this devastating storm” specifically referring to Anguilla and St. Martin.
The statement notes “the resorts of Belmond La Samanna on St. Martin and Belmond Cap Juluca on Anguilla are closed for the season and no guests were staying at either property.
“Belmond has been in touch with the general managers. We are not yet able to confirm the scale of any impact. We will continue to monitor the situation extremely closely and will provide further updates, as soon as they become available.”
Officials from Trust Hospitality shared updates on several of their properties, including:
• The Grand Isle in Great Exuma, Bahamas, suffered “no damage and is scheduled to open as usual on (29 September).”
• Zemi Beach House, Anguilla was closed to guests in advance of the hurricane and “held strong during the storm,” but they are still assessing condition of the surrounding community.
• The El Paseo, South Beach Miami suffered no damage and reopened Tuesday.
• The Best Western on the Bay, North Bay Village in Miami expects to reopen to guests soon.
• Magic Village, Orlando, Florida, remained opened to guests with no major damages reported.
The Regent Grand, Providenciales*
According to a statement from Regent Grand Management Limited, which manages The Regent Grand in Providenciales, Turks & Caicos Islands, the resort "never lost basic necessities as a result of Hurricane Irma," and power to the resort was restored shortly after the storm had passed. Flights to the Providenciales International Airport have also resumed.
HNN staff members Robert McCune, Stephanie Ricca, Sean McCracken, Bryan Wroten, Danielle Hess, Terence Baker, Dan Kubacki and Dana Miller contributed to this report.
*Correction, 20 September 2017: An earlier version of the story had an incorrect spelling for Luis Mirabelli.
*Correction, 28 September 2017: An earlier version of the story incorrectly associated The Regent Grand hotel with Trust Hospitality, and included an inaccurate assessment of the storm's impact on the property.