This month’s roundup of news from the technology sector includes: Sabre breach hits multiple hotel companies; guest satisfaction tied to tech; Wyndham buys Love Home Swap; and more.
Hotel News Now’s Tech Impact Report each month features a news roundup from the hotel technology sector. Subscribe to the free monthly report here.
Several hotel companies hit by Sabre breach
A laundry list of hotel companies and brands were hit by a recent breach of a third-party reservation system created by Sabre Hospitality Solutions—including Red Lion Hotels Corporation, Kimpton Hotels & Restaurants, Loews Hotels, Trump Hotels, Hard Rock Hotels & Casinos, and Four Seasons Hotels and Resorts. Sabre’s SynXis system was impacted between 10 August 2016 and 9 March 2017.
The data potentially leaked in the breach included credit card holder names, numbers, expiration dates and security codes.
JD Power: Tech affects guest satisfaction
The latest iteration of the J.D. Power North American Hotel Guest Satisfaction Index Study recently came out and Rick Garlick, the company’s global practice lead of the travel and hospitality group, noted keeping up with technology has a big impact on guests’ happiness, writes Hotel News Now’s Danielle Hess.
“We believe that that next big thing is going to be sort of the explosion—the high, steep curve in the adoption of some of the more technological advances that we see,” he said. “So for example, mobile check-in is something that everybody believes is something that’s really critical for the hotel experience, giving people the opportunity to use their mobile phone to check into their rooms, and yet we’re not really seeing much growth in that area.”
Wyndham buys home-sharing platform
Wyndham Worldwide became the latest company to make an investment in the wide world of alternative accommodations with the £40-million ($53 million) acquisition of Love Home Swap, a London-based home-sharing startup, according to a TechCrunch report.
The acquisition was made by Wyndham’s RCI group, which mainly focuses on time-share exchanges.
Hacker ‘wiretaps’ Amazon Echo
Putting Amazon Echo and other voice-controlled devices has been a hot trend in the hotel industry of late, but a security researcher and hacker recently proved the devices can be improperly used as pseudo wiretap devices, according to a report from Wired.
Researcher Mark Barnes outlined “a technique anyone can use to install malware on an Amazon Echo” and showed the code could “silently stream audio from the hacked device to his own faraway server.”
Compiled by Sean McCracken.