Hard Rock Hotels & Casinos has told guests that a fault with a third-party reservation system led to a breach of “unencrypted payment card information.”
ORLANDO, Florida, July 6, 2017 -- Hard Rock Hotels & Casinos values the relationships with its guests and understands the importance of data safety. The brand was recently notified of a security incident through third-party hotel reservation system – The Sabre Hospitality Solutions SynXis. Following an examination of evidence, Sabre alerted Hard Rock Hotels & Casinos on June 6, 2017 that an unauthorized party gained access to account credentials that permitted unauthorized access to unencrypted payment card information, as well as certain reservation information, for a subset of hotel reservations processed through the reservation system. The investigation determined that the unauthorized party first obtained access to payment card and other reservation information on August 10, 2016. The last access to payment card information was on March 9, 2017. To support its investigation, Sabre engaged a leading cybersecurity firm, Mandiant, and notified law enforcement and the payment card brands about this incident.
The following Hard Rock Hotel & Casino properties were affected during this time period: Hard Rock Hotel & Casino Biloxi, Hard Rock Hotel Cancun, Hard Rock Hotel Chicago, Hard Rock Hotel Goa, Hard Rock Hotel & Casino Las Vegas, Hard Rock Hotel Palm Springs, Hard Rock Hotel Panama Megapolis, Hard Rock Hotel & Casino Punta Cana, Hard Rock Hotel Rivera Maya, Hard Rock Hotel San Diego and Hard Rock Hotel Vallarta.
If you booked a stay at one of the properties listed above between August 10, 2016 and March 9, 2017, please visit sabreconsumernotice.com for more information.
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