MINNEAPOLIS—Hotel technology vendors gathered at the Hospitality Industry Technology Exposition & Conference in Minneapolis from 24-27 June to display and debut hotel technology solutions.
The following is a roundup of news and product information from the Minneapolis Convention Center show floor submitted by companies to Hotel News Now:
DigiStream from ATX Networks cost-effectively delivers uploaded files, Electronic Program Guide (EPG) and local content to all HD TVs in a hospitality of bulk account environment. Input types include: PowerPoint Flash video, avi, mov, live baseband inputs, etc. Output includes: SD/HD MPEG-2, H.264 over QAM or IP. It features a content playout scheduler, and an HTTP-based GUI for easy set-up, remote control and monitoring. The unit is very flexible and easy to expand.
Procure-to-Pay and Analytics
Adaco, Inc., a leader in cloud-based solutions for hospitality procurement, inventory and menu engineering, unveiled two major additions to its Adaco.NET integrated purchasing, operational control solution. Procure-to-Pay provides hoteliers with electronic integration with vendors, supports automated Catalog and invoice management, and integrates with the Adaco Analytics solution to allow full visibility as required at property and corporate level. Analytics provides a three-dimensional view of guest data and comes with the Adaco data feed built in.
AirWatch Enterprise Mobility Management
Mobile technology is helping the hospitality industry in two key areas: increasing employee knowledge and enhancing the guest experience. With mobile devices powered and secured by AirWatch, employees can access training material and corporate resources. At HITEC, AirWatch will show how employees armed with tablets have an opportunity to improve guests’ travel experience upon arrival by reducing check-in time and upselling, providing devices as room companions that can book resort activities and room service.
Atex Web Content Management System
Today’s hospitality websites need fresh content, constantly updated promotions and rich media – all marketed across multiple channels. The Atex Web Content Management System is designed to empower your marketing departments, enrich your websites and convert your website visitors into hotel guests. Working across all media channels, Atex Web CMS enables you to manage multiple property websites within one centralized environment, yet it has the flexibility to give each website a distinctive look and feel.
B4Checkin, a leading provider of customizable, revenue-maximizing online booking, communication and feedback software systems, showcased the industry’s first mobile-friendly online check-in solution at HITEC. Through an innovative Cloud-based guest-facing system, B4checkin's Online Checkin (OLC) extracts information from the property PMS, including guest name, confirmation number, and dates for all arriving guests with a valid email address the day before arrival; sending guests a reminder email or text that they can check in online.
Bartech, the leader in automatic minibar solutions for the global hospitality industry, debuted its new Neotray at HITEC. Neotray is an innovative in-room point-of-sale device that allows hotels to automatically post charges in real time to the Property Management System (PMS). The Neotray provides hotels with a simple and convenient method of offering in-room, non-refrigerated products to their guests. The Neotray is also fully customizable, allowing it to seamlessly flow with the guestroom decor.
Procure-to-Pay (P2P) Software
BirchStreet Systems is the world-wide leader for cloud-based procure-to-pay software for the hospitality industry. They highlighted their Recipe Management module as an end-to-end P2P solution for F&B. Restaurants can manage food cost by using accurate theoretical cost using real-time product pricing. In addition, recipes can be linked to nutritional and allergen information. BirchStreet Recipe functionality includes what-if analysis and recipe scaling. The system integrates with eProcurement, AP Automation and Inventory Control for a seamless solution.
UNO Media 4
Bittel Americas unveiled UNO Media 4 all-in-one charging station, multi-source audio player, alarm/clock/radio, and guestroom phone. Built with all the integrated functions of its popular UNO Media 3 product, the new bedside or desktop unit now features a patent pending EasyCharge MFC (multi function cable) that has four connectors: Apple Lightning, Apple legacy (30 PIN), Micro USB, and 3.5mm Audio. It also has two high powered USB and audio ports.
CSS Hotel Systems
SumIT Property Management System
Bigger isn't better, BETTER IS BETTER! CSS Hotel Systems has 40 years of excellence in the hospitality industry. The SumIT PMS is the most advanced on the market allowing you to operate your property according to your requirements without limitations that most software providers set. CSS is the leader in automated functions through the PMS, Marina, Club and Condominium Systems. Fully Automated Accounting Automated Yield Management Automated Condominium Accounting Automated Marina Management
Cardola introduced "VirtualHotel" mobile concierge for tablet computers and smartphones. VirtualHotel is a simple and intuitive system that puts guests in control of their stay without any explanation or tutorials required. Roomservice orders, restaurant reservations, spa treatments, concierge services, private web browsing, housekeeping requests, local information, weather forecasts, and future reservations can all be accessed with just the touch of an icon when using VirtualHotel. Guests can explore their options in their preferred language.
Comcast Business Hospitality
Comcast Business Hospitality is a product suite consisting of Ethernet, Internet, HD TV and Voice services packaged in one integrated offering customized for the hospitality industry. It is supported by Comcast’s high capacity network and a 24/7 care team. Available across 39 states, Comcast Business Hospitality products enable hotels and motels to leverage advanced technology from a single provider to improve the guest experience, streamline back-office operations and reduce costs.
Comtran Associates Inc.
StreetTrek is a software application designed specifically to work with the MOTOTRBO digital two way radios. StreetTrek provides GPS Tracking, Messaging Applications such as: e mail/text messaging, radio voice recording and BMS alarm notifications over the radio system. For additional information contact StreetTrek at 1-866-531-7676 or e mail: firstname.lastname@example.org
Crestron Smart TV App for Samsung Smart TV
Crestron will be demonstrating the seamless integration of its new control app with the popular line of Samsung® Smart TV's. The app will allow guests to adjust room shades, lighting, or temperature from an onscreen display without interrupting the TV/movie viewing experience. Lighting scenes can also be selected to provide the optimal conditions based on the guest's preferences.
Crestron Fusion Enterprise Management Software
Crestron Fusion Enterprise Management Software adds intelligence to transform an integrated building into a smart building. Using Crestron Fusion, hotel management can monitor and control AV, lighting, and environmental systems, manage sustainable energy sources, and schedule rooms and resources on the network. The software collects, displays and reports real-time information and historical trends so clients can make data-driven decisions about purchasing, scheduling, staffing and workspace design.
Crestron Shading Solutions
Crestron shades are the quietest on the market and the perfect choice for guest rooms, public spaces, and bars/restaurants. This complements the entire light management solution provided by Crestron automation. At the touch of a button, lights can dim and shades and drapes open or close to provide comfort, change the mood, or simply enjoy the view. With sensors, shades can be automated based on natural light levels or time of day.
HTT-B2EX battery-powered 2-Button Wireless Keypad
New to the Crestron line is the unique, compact and simple in design, HTT-B2EX. The HTT-B2EX is a battery-powered 2-Button Wireless Keypad, ideal for use as a hotel bedside controller, a conference room presenter selector or a simple lighting/shade controller that easily connects to a Crestron control system. The HTT-B2EX is powered by a lithium coin cell battery that boasts high performance and a long battery life.
Digital Alchemy, the pioneer of customer relationship management and digital marketing for the hotel and spa market, displayed its most recent advances in mobile-based communications as well as an array of CRM solutions, including iNeed, designed to meet the growing needs of these markets on all platforms. iNeed makes it easy for guests to digitally submit service requests for common needs such as housekeeping, room service, valet, meeting room service requests and maintenance.
Eric Ryan Corporation
Telecommunication and Utility Expense Management
The Eric Ryan Corporation has been in the business for 23 years of providing utility and telecommunications consulting and bill review services. Currently servicing over 2,000 hotels throughout the US, Canada and the Caribbean, ERC’s robust program has made them one of the largest firms in the country specializing in those market sectors and a leader in the hospitality industry.
Evention announces the release of SecureDrop Version-4 at HITEC! Evention has revolutionized the integrity of cash and house bank management by enabling hotels to accurately and quickly verify and consolidate financial data from cashier drops, immediately detect variances from the POS/PMS, and eliminate repetitive violations that manual processing may overlook. SecureDrop automates an error prone manual process and seamlessly integrates with accounting software, while providing precise tracking reports by individual employees, day, and outlet.
FCS demoed iGuest, now integrated with OpenWays Mobile Key, at HITEC. iGuest is the most comprehensive self-service mobile application on the market, allowing guests to access hotel information, room reservation details, info on local attractions and restaurants, and go straight to their room upon arrival with Mobile Key. After check-in, they can make service requests, listen to voicemails left in their room, see text messages from the office, place in-room dining orders and perform check-outs.
Digital marketing services
GCommerce Solutions signed agreements with Coast Hotels and Principal Hayley (PH) Hotels to optimize the internet marketing scope of both chains through website and customized online outreach efforts.
Global Transmission Media Solutions (GTMS)
Terrestrial Delivery Solutions
GTMS is an Events Management & Technology Fulfillment Company. We specialize in sending and receiving SD or HD video utilizing Satellite, IPTV, Webcasting, and Streaming to Portable Devices on an Ad Hoc or permanent basis. We have launched a new IPTV video delivery platform that has multiple video streaming delivery options. The quality is excellent in both SD and HD while utilizing low bandwidth. We will be demoing this at the HITEC tradeshow in 2013.
With an enormous projected growth of wireless devices in the immediate future, the hospitality and event sectors are faced with daunting bandwidth and connectivity demands. To answer these demands, iBAHN announces the launch of Mercury - its advanced, cloud-based platform. Mercury is more reliable and flexible than wired networks, and can support higher coverage and greater density across a range of sites. Connectivity demands can be handled more precisely, more immediately, and with greater ease.
iDashboards empowers hoteliers to make faster, better informed decisions by enabling them to visualize their key metrics, such as revenue optimization figures, guest analytics, and marketing campaigns, from one central location. Within hospitality, every aspect of your business comes together for one key factor, the guest experience. We believe your data should be just as focused. For more info on real-time, fully-automated dashboards, contact our hospitality specialist, Tom Butler, at email@example.com.
Identity Finder Enterprise DLP Endpoint for PCI
Identity Finder is an automated solution that discovers, classifies and fixes potential PCI data issues, helping you achieve PCI-DSS 2.0 compliance without extra overhead of labor / outside consultants. Identity Finder searches PCI data (CC#,Magnetic Stripe Track 1/2, IBAN, ABA Routing,SWIFT/BIC codes), in: Local, removable, networked and shadow volumes; Cloud Storage; Office 365, web/sharepoint servers; Emails/databases; Registry/Browser cache. Once identified, you shred, secure, scrub or quarantine data. All activity is tracked. Compliance reporting is automated.
Travel Management Suite
Indra introduced its Travel Management Suite, an all-in-one solution for hotel chain management that converges property systems, reservations, customer relationship management, channel management and analytics functions onto the universal SAP platform. The system is modular, and each module is also available individually as a stand-alone entity. Indra's TMS enables hoteliers to escape the confines of disparate multisystem integration and drive accurate guest information from all parts of the operation in real-time from a single database.
Infor HMS 3.5 provides enhanced property management functionality that enables hoteliers to serve guests more efficiently, with speed and agility. Combined with Infor Ming.le, a consumer grade social collaboration tool that improves interactions between employees, organizations can dramatically enhance the ways in which people work. Powered by Infor 10x, hoteliers now have access to new capabilities in the areas of social business, mobility, analytics and integration through the new Infor HMS 3.5 application.
iTesso unveiled the i4Guests solution that allows guests to select their own rooms and integrates with the hotel PMS to display a real-time floorplan, showing available rooms of the type reserved. When guests check-in using either a lobby kiosk or a mobile Internet browser, they can also view vacancies within other room types and upgrade for a designated fee. After check-in, guests receive a personalized QR code for expedited keycard pickup at a lobby kiosk.
TRITON suite of applications helps hotels provide improved, consistent and personalized guest services that lead to increased guest satisfaction and loyalty. It also allows hotels to reduce costs and boost staff productivity through automation of processes. Hotels looking to ‘Go Green’ can use the Green feature of TRITON Housekeeping app to implement Linen and towel reuse programs leading to significant reduction in laundry loads and related water/sewer, energy and labor costs.
LG Electronics USA
LP870H Pro:Centric Smart IPTV
LG Electronics’ new premium LP870H Pro:Centric Smart IPTV series features the latest Pro:Centric® platform, designed to deliver an enhanced, interactive guest-room experience with support for Java, Flash and HTML software. Through an advanced platform design, the LP870H series provides uniform services and functionality across both RF (radio frequency) and IP (Internet protocol) networks. The 870H is also designed for second-screen support, and options include Wi-Di and Wi-Fi Direct, as well as Miracast.
T5 Power Broadband
Equip your staff with mobile voice and data solutions from Motorola Solutions so they can provide superior service on a consistent basis. Motorola Solutions’ new T5 Power Broadband solution provides high-speed internet access in guest rooms, and delivers additional revenue-generating, in-room guest services such as IPTV and VoIP. It is built specifically for the hospitality industry with patented power over VDSL technology and easy installation over existing wiring.
Hotel Process Transformation
NIIT Technologies has gained extensive competence and experience in the travel, tourism & logistics business. Our Hotel Transformation Process: reduced the number of complaints by 50%; turn around time was reduced by 90%; Reduced number of Complaints by about 50%; Turn around Time reduced by 90-99%; Reduction in Call Abandonment by 80%; Reduction in Average Call Time by 33%; Average Speed of Answer reduced by 80%.
AG 2400 Internet access gateway and Load Balancing Module
Nomadix introduces two products: AG2400 Internet access gateway and Load Balancing Module. Designed for smaller venues, AG2400 provides support for up to 200 mobile devices. Using new Intel technology, AG2400 has throughput performance at 230 Mbs and provides bandwidth management, resulting in seamless Internet connectivity. Load Balancing Module is a software option for AG2400, AG5600 and AG5800 gateways to optimize Internet traffic, ensuring that demands placed on HSIA are balanced based on each connection’s capability.
eStandby Upgrade and FrontDesk Upsell
Nor1, Inc. is the technology leader in upsell solutions. Headquartered in Silicon Valley, Nor1 enables hotels and resorts worldwide like Hilton, Hyatt, IHG, Carlson Rezidor, Loews, and Kempinski Hotels to optimize revenue and the guest experience, post-purchase, by using dynamic, data-driven pricing and merchandising technologies. PRiME, Nor1's patented, dynamic decisions intelligence engine, powers its scalable upsell platform including the signature eStandby Upgrade and FrontDesk Upsell solutions. Please visit www.nor1.com or email firstname.lastname@example.org.
OpenWays displayed Mobile Key, a solution that turns any cell phone on the planet into a data-based room key. Mobile Key is the underlying force driving a hotel's mobile strategy and is enticing travelers to engage with the hotel's mobile apps. This self-service program replaces traditional -- and environmentally harmful -- plastic keycards with an acoustic credential sent over the air to the guests' cell Mobile Key gives travelers a choice in their arrival experience.
Panasonic LRU60 Hospitality LED TV Series
Available in 32-inch, 39-inch, 42-inch, 50-inch and 65-inch models, the LED LRU60 Series delivers excellent image quality with impressively low power consumption. Each features hotel specifications including integrated b-LAN™ and Pro:Idiom® tuners, and incorporates a new thin, glossy-finish bezel that gives the guest the appearance of more screen without taking up more counter space. The 65” model is designed with an ultrathin bezel and is ideal for lobbies, lounges and luxury suites.
PAR Springer-Miller Systems
Par Springer-Miller (PSMS), the leading provider of guest-centric hospitality systems announced at HITEC the newest module of the ATRIO Hospitality Technology Platform, ATRIO POS. ATRIO POS reduces the Total Cost of Ownership (TCO) by embracing true cloud computing, minimizing on-property technology, and reducing implementation and training costs to increase staff efficiency and productivity. ATRIO POS delivers value from the core design principles of modularity, feature velocity and the use of an Enterprise Service Bus.
PAS launches pasUNITY. a completely unique approach for hospitality that integrates all cloud and on premise data. pasUNITY ensures seamless automation to countless financial processes such as audit reporting, daily automation, weekly research reporting, budgeting, consolidation, and governance. It eliminates the risk of human errors, the high cost of overnight mail, it ensures process validation, and no data is ever left behind. To find out more, please visit: www.pasunity.com.
Last year, PhoneSuite revolutionized the industry with Voiceware, a full-featured, affordable VoIP phone system that fits any configuration and any size or type of hotel. PhoneSuite has now taken it to the next level with an innovative legacy link that allows Voiceware to drive the analog phones on certain existing hotel PBX platforms and become the central voice communications controller for the property. For more information, visit PhoneSuite.com or call 800-245-9933 to schedule a demonstration.
PrinterOn Mobile Printing Solution
The PrinterOn mobile printing solution was the first public printing solution developed for the hospitality industry and has been deployed at thousands of properties around the world. Users can submit documents for printing from any mobile device or laptop and release their documents at the printer using a secure release code. Guests rely on PrinterOn every day to print documents for meetings, boarding passes, or whatever they need in hard copy.
High-Capacity Wi-Fi-as-a-Service Solution
PowerCloud Systems High-density Wi-Fi solution leverages CloudCommand Enterprise Virtual Management Center (VMC). This product is particularly well suited for the hospitality industry where serving large numbers of mobile users is required. The cloud-based platform combined with its high-capacity Access Points (APs) deliver high-density deployments with the industry’s lowest Total Cost of Ownership (TCO), by approaching these implementations with dual-band APs that are more cost effective, scalable, and manageable.
RoamingAround, a specialist in mobile solutions for hospitality, displayed a product that removes dead spots and improves call clarity and data coverage. RoamBoost delivers strong mobile phone signal coverage by amplifying the local geography’s coverage, ensuring that all mobile calls, data transactions and communications are conducted quickly and securely. RoamingAround provides the products and services required by today's hoteliers to address the most complex mobile communication and transaction challenges, including Mobile Key by OpenWays.
Samsung Electronics America
The Samsung 890 Series combines superior picture quality and enhanced energy efficiency in a sleek form factor to help hoteliers deliver the ultimate in-room guest experience. Available in three sizes – 46”, 55” and 65”– it meets the needs and space of virtually any hotel environment. Further, each display is a Smart TV, enabling mobile device support and access to a multitude of apps and widgets as part of the in-room entertainment and content experience.
Cassia Energy Management System
The Cassia energy management system (EMS) from Schneider Electric is a wireless in-room solution that tackles the largest culprits of energy waste in hospitality: heating, cooling and lighting. The system is optimal for both new and retrofit applications. The wireless technology makes it quick and easy to install, and provides hoteliers with 25 – 44 percent in energy savings per room. The Cassia EMS provides scalable, upgradable solutions that fit any budget, while saving energy.
Schneider Electric's SmartStruxure solution is a fully integrated solution that selects from a menu of available software and hardware. Powered by StruxureWare Building Operation software, which includes integrated monitoring, control and management of HVAC, energy, lighting, and other critical building systems. This solution can help reduce energy consumption up to 30 percent. In addition, it can turn data generated from building systems into actionable information to create a more a healthy, comfortable and sustainable environment.
EVlink Electric Vehicle Charging Station
Schneider Electric's EVlink Electric Vehicle (EV) charging station comes with two charging circuits integrated into one pedestal, ideal for supporting multiple parking stall locations. These charging stations are a simple, easy-to-install, and user-friendly solution for recharging vehicles outside. EVlink provides a greener, more economical transportation option while helping to reduce the world’s global footprint. EVs are an important step in decreasing energy waste, reducing greenhouse gas emissions and combating the harmful effects of global warming.
SmartCircuit, Single Digits' newest HSIA all-in-one solution, reduces your CapEx spend by enabling you to move your gateway and controller to a private, layer 2 cloud, saving thousands of dollars per property in hardware. In addition to the cost savings, SmartCircuit also provides increased burstable bandwidth, re-routing high-bandwidth guest traffic to a private cloud.
SkyTouch Hotel OS
SkyTouch Hotel OS cloud-based Property and Rate Management System is intuitive, quick to implement, simple to learn and use. It's a proven, capable solution that delivers the 21st century technology backbone essential for your hotel. Designed and enhanced by hospitality professionals, SkyTouch Hotel OS provides the operational capabilities, guest-service features, staff management options and information report choices that you and your staff need to operate a successful and profitable hotel.
The first cloud based enterprise diagramming solution for the hospitality industry. Venue Mapper offers competing product to aged industry solutions such as MeetingMatrix, RoomViewer and brings diagramming to the cloud. Cloud based diagrams give operating teams the chance for multiple users to access, download, and design floor plans at the same time. Visual floor plans are the standard coordination tool within the industry, but a cloud based system allows for improved efficiency.
pulseM from Speetra is a unique way to gather guest feedback. It allows smartphone users to capture a special QR code, which triggers the pulseM application and lets users speak their comments naturally. A guest could use the app to praise the room or the front desk staff, or express their unhappiness with the room cleanliness. They let management know their feelings immediately and directly, rather than express themselves publicly on social media.
situational awareness technology- CATIE
CATIE is a multimedia, self-service portal implemented nationwide that is transforming the guest experience, and streamlining operations by reducing labor costs and generating new revenue. CATIE functions as an intercom, message center, digital signage and concierge. CATIE integrates key hotel operations to create an experience command center for your guests and staff. Example integrations include: guest services, satisfaction surveys, reservations, F&B / spa bookings, POS, emergency alerting, events / conferences, even property and energy management.
EcoCentral Virtual Engineer
EcoCentral Virtual Engineer is Telkonet's new cloud-based control center for the EcoSmart energy management solution. Room-by-room data collected by EcoSmart’s intelligent in-room technology enables EcoCentral Virtual Engineer to: Identify HVAC units that may be malfunctioning, allowing a property to proactively deploy maintenance and ensure continuity of room comfort; Display unit-by-unit/aggregated energy savings reports and track progress toward a savings goal; Facilitate logical, automated demand-response actions.
The Window Channel NETWORK
The Nature Window Channel
The Window Channel Network produces and distributes original HD video programming designed to stimulate the senses and document the natural wonders of our planet—from the canals of Venice, to the Serengeti plains, to the world’s rain forests. Produced by award-winning film makers, The Window Channel NETWORK includes the Ventana Channel and Nature Window Channel each featuring unique and exotic locations around the world. Licensing is offered to the hospitality industry for on-property and out-of-home markets.
WAVE Connections and WAVE Enterprise
If your hospitality organization needs a flexible solution to help staff communicate quickly, seamlessly and securely, regardless of device or location, Twisted Pair has you covered. Its WAVE communications platform and application suite lets hospitality staff connect with each other instantly using smartphones and/or tablets to improve guest services. The on-premise or cloud-based services remove the need for extra, bulky handsets, offer scalability as the business grows, and work with any data/WiFi network available.
USA TODAY The Point is the first, fully integrated online and mobile news experience that seamlessly integrates with your existing Wi-Fi provider. The Point is available on all platforms: mobile devices, laptops, and tablets, and greets travelers with customized content. The Point offers travelers the ability to stay connected with news they count on from USA TODAY, as well as local information, guides, maps, and an entertainment library with downloadable magazines, books, and games.
Vertical Systems Inc.
mAPPs - Mobile Application
Affordable Mobile Applications for Hotel Operations: VSi's mobile applications suite, mAPPs, allow hotel staff to conduct many ongoing routine operations, such as, room inspections, guest room status, repair and maintenance tickets, and property level inspections, faster, easier and without paper reports so properties can operate more productively and more profitably, while improving guests satisfaction. Review online reports from any location and in real-time for quick management decisions.
ViewSonic’s new digital signage technologies
As hospitality environments become more high tech, ViewSonic showcased various digital signage and software solutions at HITEC to enhance travelers’ experiences. The ep5555T signboard is a dual-sided touch-enabled ePoster display for high-traffic areas, ideal for HD videos and images. ViewSonic also showed off cost-effective and professional commercial signage options for hospitality - the CDE6501LED and CDE4200. Additionally, ViewSonic previewed its hardware solutions with UIEvolution's Guest Evolution platform, enabling an interactive experience through guests’ mobile devices.
Allure by VingCard
VingCard Elsafe, the global leader in hospitality security, introduced “Allure by VingCard” at HITEC. Allure is a highly innovative RFID locking solution that eliminates all lock hardware from the guestroom door. A unique LED touch panel digitally displays room numbers, hotel logos, and Do Not Disturb messages. VingCard Elsafe also introduced its new VISIONLINE Wired property data communication platform that allows hoteliers to see real-time data.
Hotel Marketing Automation
ZDirect has graduated from being the hospitality industry's leading provider of hotel eMarketing and eCRM solutions to becoming the pioneer and sole purveyor of Hotel Marketing Automation solutions. The company unveiled new tools used with its ZMail electronic communication platform that will help hoteliers reduce costs and optimize their limited resources. Automated workflow processes replace time consuming manual marketing tasks performed throughout the day, freeing up time so the marketing staff can be more efficient.